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Privacy Policy

This privacy policy explains how CarSupermarket.com uses and protects any information you give us when you use this website or interact with us through any other channels, including over the phone, in our showrooms, or on social media.

When we mention "we," "us," or "CarSupermarket.com," we’re talking about Motor Depot Limited, which is registered at Bridge Haven, One Saxon Way, Hessle, HU13 9PG, and registered in England and Wales under company number 04316950. We operate under several trading names, including:

  • CarSupermarket.com
  • CarSupermarket.Finance
  • Best Car Buyer
  • Interestfree4cars

Changes to This Policy

CarSupermarket.com may update this policy from time to time. Please check this page regularly to ensure you’re happy with any changes. If we make significant changes, we’ll notify you by email and post a notice on our website.

Information That We Collect

Depending on your relationship with CarSupermarket.com, we will collect and process some or all of the following personal information about you:

  • Identity and Contact Information: This may include your full name, address, phone number, email address, date of birth, and proof of identity (like a passport, driving licence, or National Insurance Number).
  • Financial Information: To assess your creditworthiness and help with finance applications, we may collect information like marital status, monthly payment details, residential status, length of time at your address, and previous addresses.
  • Vehicle Information: Details about the vehicle you’re interested in (Make/Model/VRM).
  • Payment Information: If you wish to part exchange a vehicle, we’ll need details like Make/Model/VRM/Mileage/VIN/registration, along with your salary, financial commitments, and disposable income.
  • Employment Details: Job title, employer name, previous jobs, salary, and employment history.
  • Call Recordings and CCTV Footage: Captured when you are on our premises.
  • Contact Preferences: Your preferences for how we contact you.
  • Interactions and Feedback: Information about your interactions with us and feedback from our customer satisfaction surveys.

Where We Collect Your Personal Information From

CarSupermarket.com will hold personal information about you from various sources, including:

  • When you complete enquiry forms on our websites or contact us by phone, email, or post.
  • When you visit our showrooms.
  • Automatically through our websites (see our cookie policy for more details).
  • From third-party lead generation websites like Auto Trader, Motors.co.uk, and CarGurus.

The Purposes We Will Process Personal Information For

CarSupermarket.com will use your personal information for the following purposes:

  • To respond to and fulfil any request you make through our website or otherwise (e.g., brochures, test drives, vehicle valuations).
  • To keep you updated about our products and services (if you request).
  • To propose new vehicles when your current contract ends.
  • To assist you in arranging finance.
  • To manage our relationship with you.
  • To fulfil our contractual commitments to you.
  • To resolve any complaints you may have.
  • To process payments and collect any outstanding amounts.
  • To monitor, assess, and improve our customer service and website.
  • To conduct analysis for business reporting.
  • To carry out customer satisfaction surveys.
  • To personalise our interactions with you (see our cookie policy for details).
  • To detect or prevent unlawful or offensive activities.
  • To inform you about safety or quality issues with your vehicle.
  • To notify you about updates or changes in our business that may affect you (e.g., opening or closing a branch).
  • To remind you of important dates like service or MOT deadlines and finance agreement end dates.
  • To comply with legal requirements and defend our legal rights.
  • For health and safety purposes.
  • With your consent, to contact you for marketing purposes via phone, email, or SMS (including WhatsApp).

What Legal Basis Do We Rely On to Process Your Information?

Data protection law provides several conditions that organisations can rely on to lawfully handle personal information. We rely on the following conditions:

  • Legitimate Interests: We handle your personal information when necessary for our legitimate interests, as long as this isn’t outweighed by your interests. Many of the purposes we handle your personal information for fall into this category, as they are essential activities that enable us to run our business effectively. This includes using third-party service providers, monitoring, reviewing, and improving the services we offer to you, and communicating about safety and quality issues related to your vehicle.
  • Consent: You have a choice about how you receive our marketing information. We will not use your personal information for marketing purposes unless you have indicated that you would like to hear from us. You can change your contact preferences at any time by unsubscribing from any email received or by contacting our Data Protection Officer at data.protection@carsupermarket.com.
  • Performance of a Contract: When you transact with us (like buying vehicles or booking services), we’ll use your personal information to fulfil our part of the contract (e.g., providing services, selling you a car, and processing payments). If you don’t provide the necessary information, we may not be able to provide the services.
  • Required by Law: If required by law, CarSupermarket.com will disclose your personal information, for example, in response to a Court Order or to law enforcement agencies when investigating illegal activities or fraud.

Who We Share Your Personal Information With

To manage our business effectively and provide the services we offer, we may share your personal information (or some of it) with certain third parties. CarSupermarket.com will not share your personal information unnecessarily and will always ensure that all third parties who process your personal information on our behalf have entered into appropriate written contracts and have measures in place to protect it.

The types of third parties we may share your personal information with include:

  • Delivery companies for vehicle delivery and collection.
  • IT service providers for managing our IT infrastructure (including CCTV and call recordings).
  • Finance companies and brokers if you wish to obtain finance.
  • Debt collection agencies for any outstanding debts.
  • Marketing agencies for supporting our marketing activities.
  • Aftercare services like warranty partners.
  • Legal and professional advisors.
  • Social media companies for targeted activities.
  • Insurers.
  • Government departments and the DVLA.
  • Law enforcement agencies (e.g., Police).
  • Customer satisfaction partners.

Advertisers

When you consent to marketing with us, your personal details may be shared with our advertisers. They may then match and analyse data to provide personalised marketing. Contact information and event data (like website visits and purchases) may be shared and used for targeted advertising and improving future services.

Companies in Our Group

We are part of a group of companies and may share personal data with other companies in our group for reporting purposes or to ensure effective business operations.

How We Keep Your Personal Information Secure

CarSupermarket.com takes your privacy seriously and implements reasonable measures to protect and secure your personal data. We use multiple layers of security, including SSL, TLS, restricted access, IT authentication, firewalls, and anti-virus/malware protection.

International Transfers of Personal Information

CarSupermarket.com may occasionally share your data with third parties outside the European Economic Area (EEA) and the UK. While we implement high standards of data protection law in the UK and EU, some areas may not have such stringent laws. If we transfer personal information overseas, we ensure appropriate safeguards are in place to protect it in line with UK data protection law, which may include:

  • Transferring data only to countries deemed to have adequate data protection laws (like Canada or Switzerland).
  • Establishing contracts with recipients containing terms approved by European authorities.

How Long We Keep Your Personal Information For

CarSupermarket.com will keep your personal information for as long as needed to provide the services and products you request, to comply with legal obligations, and to resolve complaints. The duration of retention will vary based on the purpose. We regularly review the information we hold and will only retain it for the minimum time necessary.

Your Rights

As a data subject, data protection laws grant you several rights regarding your personal information. You have the right to:

  • Access your personal information.
  • Correct or erase your personal information (right to be forgotten).
  • Restrict processing of your personal information.
  • Transfer your personal information to a third party in a commonly structured format.
  • Object to the processing of your personal information, especially for marketing purposes.

If you wish to exercise any of your rights, please contact us via email at data.protection@carsupermarket.com or by post at Bridge Haven, One Saxon Way, Hessle, HU13 9PG. You can also update your personal information at any time by contacting us.

If you’d like to lodge a complaint, you can do so with the supervisory authority. Reach out to The Information Commissioner’s Office via their website at www.ico.org.uk, by phone at 0303 123 1113, or in writing to Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

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